Eligibility and the request window
A return or exchange request may be made within 30 days after delivery. Eligible change-of-mind or incorrectly selected items must be new, unused, and in their original condition. Damaged, defective, incorrect, incomplete, or materially misdescribed goods may also be reported, without limiting non-excludable consumer rights.
Approval before mailing
Start the request by emailing juliwicixaji03@gmail.com with the order number, checkout email, reason, and photographs or video when the item has a problem. Wait for approval and the confirmed return address before mailing anything; the General mailing address is not automatically a returns warehouse.
A free prepaid return label is included in the parcel for an eligible mailed return. If it is missing or lost, contact us for help. The enclosed label does not remove the requirement to obtain approval first. We do not charge a restocking fee.
Exchanges and refunds
Eligible exchanges are accepted after review and depend on available stock. When a refund is approved, we process or initiate it to the original payment method within 10 days. A bank or card issuer may need additional time before the credit appears.