When will an order move?
Payment-authorized orders generally need 1–2 business days for preparation, followed by an estimated 4–6 business days in transit after dispatch.
Can I return an unused item?
Yes. A qualifying new and unused item, including one selected in error or no longer wanted, can be requested for return within 30 days after delivery. We also review damaged, defective, incorrect, incomplete, or misdescribed items. See the Refund Policy.
Are exchanges available?
Eligible exchanges are accepted after approval and depend on stock. Contact us before using the free prepaid label enclosed in the parcel. No restocking fee is charged.
How long does a refund take?
We process or initiate an approved refund to the original method within 10 days; financial institutions can take longer to post it.
How can I get order or privacy help?
Use Contact Us with the relevant order or request details. Never send a full card number, password, or verification code by ordinary email.